Andrey Shabalkin

353 W 4th street · Cincinnati, OH 45202 · (781) 690-7319 · andrey.shabalkin@gmail.com

I’ve been working as an IT Engineer for over 10 years and during that time I’ve built and supported a wide range of systems across different types of projects. I’ve had the chance to work with all kinds of teams which has taught me how to stay flexible, work well with others, and adapt to new challenges. I like keeping up with the latest tech and finding smart practical ways to use it to boost performance and reliability. I'm also always looking for ways to cut down costs without sacrificing quality, and it's something I’ve had a lot of success with over the years. At the end of the day I care about building solutions that actually work and bring value to the business.

Experience

Lead IT Engineer

Netcracker Technology Corp

As an IT Engineer, I focus on delivering reliable and efficient solutions that help teams and businesses achieve their goals. I'm always looking for ways to improve systems, streamline operations, and stay ahead of potential issues before they become problems. I understand how important user experience and responsiveness are, and I work hard to build solutions that are both practical and scalable. Whether it's supporting day-to-day operations, managing infrastructure, or contributing to larger strategic projects, my goal is to provide dependable support that helps the business run smoothly and grow.

September 2017 - Present

Lead IT HelpDesk Engineer

Netcracker LLC

In my role as an Lead IT Helpdesk Engineer, I focused on quickly resolving common issues to help users get back on track faster. I looked for easy wins by tackling simple problems first and testing new ways to improve the support experience. I also used cloud technology to make access easier and smoother for users, especially those working remotely. My goal was always to provide practical, reliable solutions that helped the business run better and kept users happy.

December 2014 - September 2017

Senior IT HelpDesk Engineer

Netcracker LLC

In my role as an Senior IT Helpdesk Engineer, I worked on managing operational changes while maintaining network infrastructure. I focused on improving workflows and making sure everything ran efficiently. I paid close attention to important performance metrics to identify areas for improvement. I also took a hands-on approach to solving problems, helping to integrate different systems and tools to work better together.

July 2010 - December 2014

IT Enginner

Netcracker LLC

I worked closely with end users to manage and support plug-and-play networks, setting up hardware and software to keep everything running smoothly. I proactively helped users with PC and software upgrades to improve their experience. I also focused on aligning IT solutions with business goals to help maximize return on investment.".

September 2008 - July 2010

Education

Samara State Technical University

Master of Science
Computer Science - Computer Science, complexes and networks

September 2002 - June 2007

PerScholas

AWS Restart Programm

October 2022 - March 2023

Skills

Programming Languages & Tools
Workflow
  • Continuous Integration and Continuous Delivery/Deployment (CI/CD)
  • Infrastructure as Code (IaC)
  • Microservices Architecture
  • Monitoring and Logging

Interests

When I’m not working as an IT Engineer, I love spending time outdoors. In the winter, I’m an avid skier and like to tinker with my car as a novice mechanic. During the warmer months here in Ohio, I enjoy mountain biking, riding my electric scooter, and kayaking.

When I’m stuck indoors, I like to watch sci-fi and fantasy movies and TV shows. I’m also an aspiring chef and enjoy experimenting in the kitchen. On top of that, I spend a lot of my free time exploring the latest advancements in IT and electric vehicle technology.

Awards & Certifications

  • AWS Cloud Practitioner - Amazon Certification
  • AWS Solution Arctitect - Amazon Certification
  • Azure Fundamentals - Microsoft Certification
  • NDG Linux II - Cisco Networking Academy
  • NDG Linux I - Cisco Networking Academy
  • NDG Linux Essentials - Cisco Networking Academy
  • NDG Linux Unhatched - Cisco Networking Academy